FAQ's
Orders, Pickup, & Delivery
Yes. We need to be informed of any cancellations before 24 hours after the date of purchase. To cancel your order, please email orders@gingingrassfed.com.au.
Orders are delivered on Tuesday, Wednesday, Thursday & Friday’s depending on locations. However, these delivery days can vary due to public holidays. Delivery options are avaliable during checkout
Our cut off times are standard every week.
Tuesday/Wednesday deliveries: Orders need to be in by SUNDAY 7pm for a Tuesday PM or Wednesday AM delivery.
Thursday/Friday deliveries: Orders need to be in by TUESDAY 7PM for a Thursday PM or Friday AM delivery
Tuesday Collection: Orders need to be in by MONDAY 11AM for Tuesday collection (11am to 2pm collection time in Osborne Park)
Friday Collection: Orders need to be in by THURSDAY 11AM for Friday collection (11am to 2pm collection time in Osborne Park)
Weekend Market Collection: Orders need to be in by THURSDAY 11AM for a Weekend Market Collection. Select the collecting location at checkout
Saturday Markets
- Mt Claremont Farmers Markets – Mt Claremont Primary School, Alfred Rd, Mt Claremont. 7.30am – 11.30am
- Subi Farmers Markets – Subiaco Primary School, Bagot Rd, Subiaco. 8am – 12.00pm
- Kyilla Community Farmers Markets – Kyilla Park, Clieveden St, North Perth. 8am – 11.30am
- Farmers Markets on Manning – George Burnett Park, Manning Rd, Manning. 7.30am – 12.30pm
Sunday Markets
Kalamunda Farmers Markets – Kalamunda Mall, Kalamunda. 8am – 12pm
All confirmations will be sent to the purchaser’s email address provided.
Customers have the option to select when they would like their orders to be delivered. Location dependant, delivery options are:
Tuesday 5.00pm to 9.30pm,
Wednesday 5.00am to 10.00am,
Thursday 5.00pm to 9.30pm &
Friday 5.00am to 10.00am
Customers can also collect orders from our Osborne Park premise (19/2 Powell st, Osborne Park) or From any of our Farmers Market locations (please see Farmers Market locations )
Our Delivery times are advised at time of checkout, customers will also receive a text message prior to delivery as a reminder to leave out you esky, cooler bag or the green bag supplied.
If you are not home to recieve the delivery, we will place the order in a specified place you have advised on you order or what appears to be a safe place near your front door. If you live in an apartment, or there is no obvious safe place we will attempt to contact you.
If you are not contactable, and we need to organise a second delivery please note that this will incur additional costs (location dependant) minimum second delivery costs will be charged out at $15.
Delivery Times:
Tuesday 5.00pm to 9.30pm,
Wednesday 5.00am to 10.00am,
Thursday 5.00pm to 9.30pm &
Friday 5.00am to 10.00am
Customers will also be given the option to collect orders from our Osborne Park premise (19/2 Powell st, Osborne Park) or From any of our Farmers Market locations (please see Farmers Market locations)
If you notice any errors on your order please email orders@gingingrassfed.com.au as soon as possible. If the order has not been shipped yet, we will happily correct the shipping address. Unfortunately, once the order is in transit, we are unable to reroute packages.
Unfortunately, we are unable to accept check or money orders at this time.
Yes we do suggest someone should be be home to receive the order. We are not held accountable for any damages or missing products after delivery. Product must be returned as a whole.
Unfortunately, we are unable to ship outside of Western Australia.
Online orders may be purchased with Visa and Mastercard.
Promo codes are codes we use to offer special pricing or products to you. They are issued on the back of catalogs as well as in emails for those who subscribe to our newsletter. To redeem your promo code simply enter the code in the promo code field when placing an order. Only one promotion code may be redeemed per order.
Unfortunately, no. However you can shop online and collect your order from our premises. We also have some bulk frozen options avaliable from the collection point.
Osborne Park collection times:
Tuesday: 11am – 2pm
Friday: 11am – 2pm
Tuesday & Fridays – 11am to 2pm for all Online Collections Our Processing Centre Collection addresss is 19/2 Powell St, Osborne Park
Products
Yes, but keep in mind that our vacuum-sealed pouches are not re-sealable. Any leftovers should be placed in a covered container in the refrigerator.
Gingin Grass Fed products should always be thawed on a dish in the refrigerator in the vacuum-sealed package. This is the safest way to thaw food, and allows it to retain their natural juices and extraordinary flavor. Do not thaw products at room temperature or under hot water. While smaller items, usually thaw within 24 hours in the refrigerator, larger roasts, hams and turkeys may take 48-60 hours to fully thaw in the refrigerator. A general guideline is 5-6 hours per pound. Thawed steaks and chops may be refrozen as long as they have remained refrigerated and have not been thawed longer than one day.
Important: Sometimes the vacuum – package can leak while the product is thawing. This is a result of small pinholes that can occur during the freezing or shipping. As long as the product remained frozen and was refrigerated while thawing, this should not be a concern. We recommend using a baking dish or pan to catch fluids.
In order to preserve flavor and tenderness, thaw your Gingin Grass Fed meats in the refrigerator. It will take anywhere from 12 to 18 hours for steaks. Plastic wrap should not be removed until you are ready to cook the steaks. By thawing your steaks out this way, you will preserve the flavor and tenderness of the steaks.
For the best flavor and tenderness, we recommend that you cook the steaks within 6 months.
Any chicken should not be refrozen if they are thawed. Once thawed, they can be refrigerated for up to 5 days. Please thaw in fridge.
All steaks are vacuum sealed
Yes, all packaging is for product preservation and shipping purposes. Before cooking any product, please make sure to remove all packaging.
It does contain traces of garlic, soy sauce, vinegar and sweet chilli sauce.
Yes.
Yes.